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Privacy Notice
South Tyneside Academy of Musical Performance CIC (STAMP) takes your privacy seriously. This notice explains what personal information we collect, why we collect it, how we use and protect it, and your rights.
Last updated: August 2026
Who we are
South Tyneside Academy of Musical Performance CIC is a Community Interest Company registered in England and Wales.
Company number: 05880668
Address:
Upper Level
5 Frederick Street
South Shields
Tyne and Wear
NE33 5DY
Email: info@st-amp.co.uk
STAMP is the data controller for personal information we collect and use.
Who this notice applies to
This notice applies to people who interact with STAMP, including:
- Members and prospective members
- Children and young people attending our activities
- Parents, carers and guardians
- Cast members and performers
- Volunteers and chaperones
- Customers purchasing tickets or other services
- Sponsors and supporters
- People contacting us through our website, email, telephone or social media
- Visitors to our website
Because much of STAMP’s work involves children and young people, we take particular care when handling children’s personal information.
Information we may collect
Depending on how you interact with STAMP, we may collect:
- Your name
- Address
- Email address
- Telephone number
- Date of birth
- Parent or guardian information
- Emergency contact information
- Membership and attendance information
- Information relating to productions, rehearsals and performances
- Payment and transaction information
- Photographs and video
- Communications you send to us
- Information submitted through website forms
- Technical information about use of our website, such as IP address, browser, device type and pages visited
We may also need to collect special category information, particularly health, medical, allergy, accessibility or additional support information where this is necessary to keep members safe and appropriately support their participation.
We only collect information that we reasonably need.
How we collect information
We may receive information:
- Directly from you
- From a parent, guardian or carer
- Through our website
- Through our membership system
- When you join a class or production
- When you purchase tickets or make payments
- When you contact STAMP
- Through photographs or recordings taken at STAMP activities
- Through our website analytics and security systems
- From service providers where necessary to provide a service you have requested
How and why we use your information
| What we use information for | Typical lawful basis |
|---|---|
| Managing memberships, classes and productions | Contract and legitimate interests |
| Processing registrations and applications | Contract or steps requested before entering a contract |
| Collecting membership fees and other payments | Contract and legal obligation |
| Managing rehearsals, attendance and performances | Contract and legitimate interests |
| Communicating with members, parents and customers | Contract and legitimate interests |
| Responding to enquiries | Legitimate interests |
| Protecting the health and safety of members | Legal obligation, legitimate interests and, where appropriate, vital interests |
| Maintaining emergency and medical information | Appropriate UK GDPR special category condition, including explicit consent where applicable |
| Safeguarding children and young people | Legal obligation and legitimate interests |
| Maintaining financial and accounting records | Legal obligation |
| Preventing fraud, misuse and security incidents | Legitimate interests |
| Improving our website and services | Legitimate interests or consent where required |
| Website analytics using non-essential cookies | Consent |
| Sending optional marketing communications | Consent or another lawful basis permitted by electronic marketing law |
| Photography or video used for promotional purposes | Consent where required |
| Handling complaints and disputes | Legitimate interests and legal obligation |
We choose the appropriate lawful basis for each activity before processing personal information.
Where we rely on consent, you can withdraw that consent at any time.
Children’s information
STAMP provides performing arts activities primarily involving children and young people.
We aim to explain how information is used in clear and accessible language and take additional care when processing children’s information.
Where appropriate, information will be collected from or with the involvement of a parent or guardian.
We will not use children’s information for purposes that are incompatible with the reason it was originally collected.
Children also have data protection rights in their own right.
Membership and Class Manager
STAMP uses third-party systems to help manage memberships, classes, attendance, communications and payments.
Information entered into our membership system may include member details, parent or guardian information, emergency contacts, medical information and attendance records.
Access is restricted to authorised people who need the information to perform their role.
Payments
Payments may be processed by external payment providers such as GoCardless, Stripe, TicketSource or other payment providers used by STAMP.
Payment providers process certain information under their own privacy arrangements.
STAMP does not normally receive or store full debit or credit card details when payments are processed by these providers.
Ticketing
When purchasing tickets for STAMP productions, you may be directed to our external box-office provider, such as TicketSource.
Information collected directly by the ticketing provider is also subject to that provider’s privacy notice.
STAMP may receive information necessary to administer the event, manage bookings, provide customer support and communicate important information about the performance.
Our website
When you visit st-amp.co.uk, certain technical information may be processed automatically to operate and protect the website.
This can include:
- IP address
- Browser and device information
- Date and time of requests
- Pages requested
- Security and diagnostic information
This information may be processed by companies providing hosting, security, content delivery or other technical services to STAMP.
We use this information where necessary to operate, secure and improve the website.
Page feedback
You can choose to tell us whether a page was helpful and leave a short optional comment. We use this feedback to identify unclear or missing website information and improve our pages.
We record the rating, comment, page and submission time. We do not ask for your name or contact details. Please do not include sensitive, medical or safeguarding information in a feedback comment.
To limit automated misuse, the service may temporarily compare a one-way protected value derived from the submitting IP address. Feedback is stored in STAMP’s protected website storage and a copy is sent to an authorised administrator through STAMP’s email service.
Cookies and analytics
Our website may use cookies and similar technologies.
Some cookies are necessary for the website to operate and do not require consent.
Where we use optional cookies, including analytics services such as Google Analytics, these will only be activated where required consent has been obtained.
You can change your cookie preferences through the cookie controls provided on the website.
Further information is available in our Cookie Notice.
Website virtual assistant and AI
STAMP may provide a virtual assistant on our website to help answer questions about classes, productions, rehearsals, tickets and other STAMP services.
If you choose to use the virtual assistant:
- The messages you submit will be processed so that the service can provide a response.
- Information may be processed using artificial intelligence services provided by third-party technology providers, including OpenAI.
- Conversations may be logged for security, quality assurance and to help STAMP identify common questions and improve its information and services.
- You should not provide unnecessary sensitive, medical, financial or other confidential information through the chat.
The virtual assistant is designed to provide information and support. Important safeguarding, medical or emergency matters should be raised directly with an appropriate member of the STAMP team.
We do not use the website assistant to make solely automated decisions that have legal or similarly significant effects on individuals.
Photographs and video
STAMP regularly produces performances and other creative activities where photography or video may take place.
We will explain how photographs or recordings may be used and seek appropriate permission where required.
Images may be used for purposes including:
- Promoting STAMP
- Our website
- Social media
- Programmes and promotional materials
- Press and publicity
- Recording productions and events
Where consent is our lawful basis, it can be withdrawn for future use by contacting us.
CCTV
CCTV may operate at STAMP premises for safety, security and crime prevention.
Where CCTV is used, appropriate signage will be displayed.
Recordings will only be accessed where there is a legitimate reason to do so and will not be retained for longer than necessary.
Who we may share information with
We do not sell your personal information.
Where necessary, information may be shared with trusted organisations providing services to STAMP, including:
- Membership and class-management providers
- Payment processors
- Ticketing providers
- Website hosting and technology providers
- Email and communication providers
- Professional advisers
- Insurers
- Regulatory or statutory bodies
- Emergency services
- Local authorities or safeguarding organisations where appropriate
- Police or other law-enforcement agencies where legally required
We only share information where there is an appropriate reason and aim to provide only the information necessary for that purpose.
International processing
Some organisations providing technology and online services to STAMP may process information outside the United Kingdom.
Where personal information is transferred internationally, we take reasonable steps to ensure appropriate protections are in place in accordance with UK data protection law.
How we protect your information
STAMP takes reasonable technical and organisational measures to protect personal information from loss, misuse, unauthorised access, alteration or disclosure.
Measures may include:
- Password-protected systems
- Access controls
- Multi-factor authentication where available
- Secure cloud services
- Restricted access to sensitive information
- Secure disposal of records
- Regular review of access and systems
Access to personal information is limited to people who have a legitimate reason to use it.
How long we keep information
We do not keep personal information indefinitely.
Different types of information need to be retained for different periods depending on:
- Why we collected it
- Safeguarding requirements
- Financial and legal requirements
- Insurance requirements
- Contractual requirements
- Whether information may be required to establish or defend legal claims
When information is no longer required, it will be securely deleted, destroyed or anonymised.
Your rights
Depending on the circumstances, UK data protection law gives you rights including the right to:
- Ask for a copy of information we hold about you
- Ask us to correct inaccurate information
- Ask us to delete information
- Ask us to restrict how information is used
- Object to certain types of processing
- Receive certain information in a portable format
- Withdraw consent where processing is based on consent
- Raise concerns about how your information is being used
Not every right applies in every situation.
To exercise your rights, contact:
Email: info@st-amp.co.uk
We may need to confirm your identity before responding to a request.
Complaints
If you have concerns about how STAMP has handled your personal information, please contact us first so that we can investigate.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator.
Further information is available at ico.org.uk.
Changes to this notice
We may update this Privacy Notice when our services, technology or legal obligations change.
The most recent version will always be published at st-amp.co.uk/privacy-notice.
Last updated: August 2026